This iData Privacy Policy ("Privacy Policy") explains how iData Company and its affiliates ("iData") collect, use, transfer, and disclose data obtained through the iData website ("Website") and iData products and services, including personal identity information ("Personal Data"). By using the Website or submitting any Personal Data to iData, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy and iData's Terms of Use.
iData collects data to provide products and services to customers and operate the iData business. Some data is directly provided by customers, for example, when customers create an iData account, make requests on the Website, participate in activities or conferences, connect iData devices to the Internet or cloud storage services, send devices for maintenance, or contact iData for support or other services. iData also obtains certain data by recording user interactions with iData products and services, such as through the use of technologies like Cookies, receiving error reports, usage data, or location data from software running iData products or using iData services. Additionally, iData may collect data about customers from public sources and third - party partners and suppliers (such as channel partners or data service providers).
The data collected by iData may include:
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Name and Contact Information
: Information (including Personal Data) collected through the Website or other means may include name and title, job position, physical address, time zone, telephone numbers (including work or home office numbers, mobile numbers, and fax numbers), photos, email address, and other contact information. iData also collects marketing contact methods and preferences (phone, email, mail, fax, and SMS), your company's name and nature, language preferences, and delivery and fulfillment information.
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Credentials
: iData collects information used for authentication and account access.
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Payment Data
: iData or its payment processors collect necessary data to handle payments related to the purchase of iData products or services, such as debit/credit card information, bank information, wire transfer information, and/or any other payment - related financial or payment information.
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Usage Data:
Product Usage Data: iData collects data on how users and devices interact with iData products and services, including product feature usage data, Website activity data, performance data, product preference information, purchase history, and the websites you visit.
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Device Data: Data about the device, its operating status, configuration, past usage, and performance, as well as information about the network used to connect and use iData products. This includes data on the operating system, applications, and other software installed on the device (including product keys), Internet Protocol (IP) address, network authentication, Media Access Control (MAC) address, other device identifiers, regional settings, and language settings.
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Error Report and Performance Data: iData collects data on iData product performance and problems that occur. These data help diagnose product issues, improve iData products, and provide solutions. Error reports may contain data such as the type or severity of the problem, details of software or hardware related to the error, device status, usage data, the content of data or files being processed when the error occurred, and data about other devices, networks, or software that the problem - occurring device interacts with, depending on the product and settings.
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Support Data: When customers contact iData for support, iData will collect data about any hardware and software and other details related to the support event to track device performance and product improvements.
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Location Data
: iData may collect accurate or inaccurate data about your location. Accurate location data can be Global Positioning System (GPS) data and data that can be used to identify nearby cellular towers and Wi - Fi hotspots when location - based products or functions are enabled. Inaccurate location data includes the location obtained through your IP address or other data that can indicate the geographical location of the IP address but is less accurate, such as latitude, longitude, city, region, country, or postal code.
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Cookies
: When you visit the Website, the Website may collect certain types of data (which may include Personal Data) through the use of Cookies. Cookies are small text files sent from the Website to the hard drive of a user's device and are used to store information related to the user or device. iData uses Cookies to help users download documents from the Website and for other business purposes such as Website traffic analysis. You can configure your browser to block, reject, delete, or disable Cookies and other tracking technologies. However, if you reject or delete Cookies or other tracking technologies, you may not be able to access certain pages or use important functions on the Website.
iData uses, discloses, transfers, and processes data (including Personal Data) in several ways. The collected data is used for three main purposes:
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To process sales transactions and support iData products and/or services.
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To operate the iData business and provide relevant support (including improvement and personalization) for iData products and services.
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To send certain communications (including promotional communications).
When a customer places an order, iData uses the personal data provided by the customer (including any necessary payment information) to provide the products or services the customer needs. If you create a user profile, iData will store personal data as required to manage the profile and communicate with the user. If you ask iData to contact you or provide information about iData products and/or services when using the iData Website or participating in an activity, iData will use the personal data you provided to process such requests. iData does not sell personal data.
iData may share personal data with third - parties when it has obtained relevant consent or when it is necessary to complete any transaction or provide any required or authorized products or services. iData may also disclose and transfer personal data to channel partners, strategic partners, suppliers, and other third - parties for the purposes described in this Privacy Policy and to assist in Website operation and/or related business transactions. In the event that iData sells or divests all or part of its business, transfers assets, is involved in a change - of - control transaction, or faces bankruptcy (although this is unlikely), iData may transfer the personal data covered by this Privacy Policy as part of the transaction (including the due - diligence process) to one or more third - parties.
In addition, iData may access, transfer, disclose, and retain personal data if it sincerely believes it is necessary for the following purposes:
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To comply with applicable laws or respond to valid legal processes (including requests from law enforcement or other government agencies).
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To protect iData customers, such as preventing unsolicited emails, preventing fraud against users of iData products, or helping prevent personal injury or death.
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To operate the business and maintain the security of iData products and services, including preventing or stopping attacks on iData computer systems or networks.
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To protect iData's rights or property, including enforcing the terms governing the use of products or services. However, if iData learns that someone is using iData products or services to traffic in stolen intellectual property or physical property, iData may refer the incident to law enforcement.
In accordance with the requirements of applicable regulations, iData has established reasonable technical and administrative procedures to protect data (including Personal Data) from accidental or illegal destruction, accidental loss, tampering, unauthorized disclosure, or access. However, iData cannot guarantee the absolute security of any data, nor can it guarantee that any data will not be lost or accessed without authorization.
If you want to access or update the personal data submitted through the Website, or if you have any inquiries about the collection or processing of personal data (including requests for cancellation or deletion), please contact iData using the contact information provided in the "Contact" section below. iData provides individuals with access to personal data in accordance with the requirements of applicable data protection and privacy laws. Individuals need to fully verify their identities. Refusing to provide necessary information may impede or limit iData's ability to respond to user inquiries.
The statements in this Privacy Policy only apply to the iData Website and iData products and services. Third - party websites, products, and services are the responsibility of the respective third - parties and are not within the scope of iData's responsibility, even if such third - party content can be found through links on the iData Website or services. If you link to or access a third - party website, you must review the privacy policies posted on those websites. iData has no control over third - party websites, products, and services and is not responsible for the policies and practices implemented by third - parties.
iData will retain your data (which may include Personal Data) for the time necessary to achieve the purposes for which the data was collected and as required or permitted by law, in order to provide you with products or services or to achieve iData's own legitimate business interests.
iData does not intentionally induce children to purchase iData products or services. The iData Website is not designed to attract children under the age of 13, and iData does not intentionally or deliberately collect personal data on the Website from anyone under the age of 13.
iData reserves the right to change this Privacy Policy from time to time to comply with applicable laws, contracts, and regulatory requirements. Please read this Privacy Policy carefully before submitting any personal data through the Website or any product or service each time.
If you have any comments or questions regarding this Privacy Policy, or if you have any inquiries about how we collect, use, or disclose your personal information, please contact us via the address provided below or by visiting “https://www.idataglobal.com/about/privacypolicy/index.html”. Please reach out to us so that we can address your specific needs. We welcome your feedback and are happy to assist you.
iData Company Address: Floor 11, Building B1, Wuxi (Binhu) National Sensing Information Center,No.999 Gaolang East Road, Wuxi City,Jiangsu Province ,P.R.C.
Attn: Ms. Wang
Email: legal-affairs@idataglobal.com
Last updated date: 2025/02/28
Version:V20250228
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